Supplemental Surcharges

Residential Signature

The Shipper has requested that OnTrac obtain a delivery signature from an individual at, or near the delivery address, including, but not limited to, a neighbor, leasing office or mail room. OnTrac will not accept liability for service or claims when the Shipper has authorized us to leave a package without obtaining a delivery signature.

Large Package/Oversize

A Large Package Surcharge will be applied to a package when its combined length plus girth (2x(width+height)) exceeds 130 inches, or if any one dimension exceeds 72". Large packages are subject to a minimum billable weight of 90 pounds in addition to the Large Package Surcharge. An Additional Handling Fee will not be assessed when a Large Package Surcharge is applied. Packages that qualify for the Large Package Surcharge may incur additional surcharges during Demand Periods.

Unauthorized

Packages with a billable weight of more than 150 pounds or that exceed 108 inches in length, or exceed a total of 165 inches in length plus girth (two times the width, plus two times the height) combined are not accepted for carriage. These packages are unauthorized; however, if found in our system during transit, we will assess an unauthorized package surcharge. We reserve the right to refuse unauthorized packages or upon discovery during transit to make appropriate adjustments to shipping charges. Packages that qualify for the Unauthorized Package Surcharge may incur additional surcharges during Demand Periods.

Pickup Services

OnTrac offers on-call and daily scheduled pickups. Scheduled daily pickups are free of charge if the weekly billing total for the invoiced account exceeds $100.

• Weekly invoices ranging from $0.00 to $74.99 will incur a weekly charge of $41.00.
• Weekly invoices ranging from $75.00 to $99.99 will incur a weekly charge of $23.50.
• Weekly invoices over $100.00 will not incur a weekly charge.

On-call pickups are subject to a pickup fee and are not available for same-day delivery services. OnTrac Ground Service requires a daily scheduled pickup.