Supplemental Surcharges

Residential Signature

A Residential Signature Surcharge will be applied when the Shipper requests OnTrac to obtain a delivery signature from an individual at, or near the delivery address, including, but not limited to, a neighbor, leasing office, or mail room. OnTrac will not accept liability for service or claims when the Shipper has authorized the delivery driver to leave a package without obtaining a delivery signature.

LPS - Large Package

A Large Package Surcharge will be applied to any package when a package meets any of the following criteria:

• Length: Any package with the longest side exceeding 72 inches.
• Length + Girth: Any package with the sum of its length (longest side of the package) plus girth [(2 x width) + (2 x height)] exceeding 130 inches.

Large packages are subject to a minimum billable weight of 90 pounds in addition to the Large Package Surcharge. An Additional Handling Charge will not be assessed when a Large Package Surcharge is applied.

Unauthorized

Packages with a billable weight of more than 150 pounds, or that exceed 108 inches in length, or exceed a total of 165 inches in length (longest side of the package) plus girth [(2 x width) + (2 x height)] combined are not accepted for carriage. These packages are unauthorized; however, if found in our system during transit, we will assess an Unauthorized Package Surcharge. We reserve the right to refuse Unauthorized Packages or upon discovery during transit to make appropriate adjustments to shipping charges. Neither an Additional Handling Charge nor a Large Package Surcharge will be assessed when an Unauthorized Package Surcharge is applied.

Pickup Services

OnTrac offers on-call and daily scheduled pickups.

• Weekly invoices ranging from $0.00 to $74.99 will incur a weekly charge of $46.00.
• Weekly invoices ranging from $75.00 to $99.99 will incur a weekly charge of $25.00.
• Weekly invoices over $100.00 will not incur a weekly charge.

On-call pickups are subject to a pickup fee of $9.00 and are not available for same-day delivery services. OnTrac Ground Service requires a daily scheduled pickup.