Service Alerts
Sometimes, unexpected and uncontrollable events can interrupt service. During these events, OnTrac will strive to balance our service commitments and the safety of our employees and business partners.
We will update this page with the latest Service Alerts to keep you informed as interruptions occur.
For specific delivery status information, please track your shipment.
Winter Weather in the Northwest
November 19, 2024
We are tracking the rapidly-intensifying winter storm in the Northwest US. Severe wind and blizzard condition are expected throughout the Northwest impacting outbound shipments from Reno to this region. Please be advised of potential service delays and disruptions in NorCal, OR, WA, ID, UT, and CO. Our top priorities are the safety and well-being of our team and providing our customers with the highest level of service possible, while following all local and state ordinances.
For specific delivery status information, please track your shipment.
Hurricane Milton
November 19, 2024
Our Florida locations are all open and operating. Service has resumed as normal to areas where safe to do so.
Hurricane Helene
November 19, 2024
Hurricane Helene has caused hazardous conditions in the Southeastern US, particularly in western North Carolina. At this time, we have resumed service in areas safe to do so, but please be aware of possible delays and disruptions due to local conditions and restrictions.
Shipping to the Affected Area?
To help avoid further delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the delay. In the event of evacuations, shipments not delivered before the delays will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.