Customer
care and support
From precise tracking to personalized support, we do our best to deliver on every promise we make.
Track Your Package
Have a quick question?
Visit our FAQ page for information on package tracking, deliveries, and more.
VISIT FAQ PAGEWe’re here to help
Text "track my package" to 587.817.2380* and an OnTrac representative will be happy to help. *Standard message and data rates apply. You may opt-out at any time.
To chat with a member of our team, please visit the homepage, then select the virtual assistant icon in the bottom right-hand corner.
Our Hours of Operation are:
Monday-Friday: 8 a.m.-9 p.m. EasternSaturday-Sunday: 8 a.m.-8 p.m. Eastern
Our customer service Contact Center is closed on New Year’s Day, Thanksgiving Day, and Christmas Day.